Refund policy

Returns & Replacements

As our products are perishable food items, we do not accept returns once an order has been delivered.

However, we will offer a replacement or refund under the following conditions:

  • You receive a damaged or defective product

  • The package is incorrect or incomplete

  • The product is expired at the time of delivery

In such cases, please contact us within 48 hours of delivery, with:

  1. Your order ID

  2. A clear photo of the product and packaging

  3. A short description of the issue

We’ll review the case and initiate a resolution within 3–5 working days.

💳 Refund Process

Once your refund is approved:

  • It will be processed to the original payment method used.

  • Please allow 5–7 business days for the refund to reflect, depending on your bank or payment gateway.

📦 Order Cancellations

  • Orders can be cancelled within 1 hour of placement, provided they haven’t been dispatched.

  • Once shipped, cancellations are not allowed due to the perishable nature of our products.

🚚 Incorrect Address / Failed Delivery

  • If a delivery fails due to an incorrect address provided by the customer, or the recipient is unavailable, we unfortunately cannot issue a refund.

  • Please ensure accurate details at checkout.

📞 Need Help?

If you have any questions, please feel free to contact us:

Email: hello@cacaocraft.in
Phone: [+91 7093079540]
Business Address:
M/s Chocolate Plum LLP
Somajiguda, Khairatabad Circle, Hyderabad – 500082
(FSSAI License No: 23622030002607)