Privacy policy

🔒 Privacy Policy

Effective Date: [14th June 2025]
Entity Name: M/s Chocolate Plum LLP
Brand Name: Cacaocraft
Website: www.cacaocraft.in

At Cacaocraft, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our brand or use our website.

1. Information We Collect

We may collect the following types of personal data:

  • Contact Details: Name, email address, phone number, shipping & billing address

  • Payment Information: Limited payment details via secure third-party payment gateways (we do not store card data)

  • Order & Purchase History: Products bought, transaction dates, preferences

  • Device & Usage Data: IP address, browser type, cookies, browsing actions, and referral URLs

  • Communication History: Emails, chats, or queries you’ve submitted to our customer support

2. How We Use Your Information

We use your data for:

  • Fulfilling orders and delivering products

  • Processing secure payments

  • Communicating order status, confirmations, or shipping updates

  • Providing customer support and resolving queries

  • Improving our website, services, and user experience

  • Sending marketing updates (only if you’ve opted in)

  • Ensuring compliance with applicable laws and regulations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance and personalization

  • Analyze traffic and user behavior

You can control cookie preferences via your browser settings.

4. Third-Party Sharing

We do not sell your personal data. However, we may share it with:

  • Trusted logistics partners (for shipping)

  • Payment processors (for transactions)

  • Email or SMS providers (for communication)

  • Legal authorities (if required by law)

All third parties are bound by data protection obligations.

5. Data Protection & Security

We take appropriate security measures to protect your information from unauthorized access or misuse, including:

  • SSL encryption for all payment-related activity

  • Restricted internal access

  • Regular security audits and updates

6. Your Rights

As a user, you can:

  • Request access to the personal data we hold about you

  • Correct inaccurate or outdated data

  • Opt out of marketing communications at any time

  • Request deletion of your data (subject to legal obligations)

To exercise these rights, email us at: hello@cacaocraft.in

7. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it promptly.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes stated in this policy

  • Comply with legal or regulatory requirements

9. Policy Updates

We may update this policy periodically. All changes will be posted here with a revised effective date. Continued use of our services implies acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about your data or this policy, please contact us:

📧 Email: hello@cacaocraft.in
📞 Phone: [+91 7093079530]
📍 Business Address:
M/s Chocolate Plum LLP
Flat No-E1, M/8, 6-3-1102, Hidden Treasure
Somajiguda, Khairatabad Circle, Hyderabad – 500082
FSSAI License No: 23622030002607